Since 1959, Bost has been providing choices and opportunities in Western Arkansas for individuals with developmental and related disabilities so that they may live, work and play in the community.

Bost News


Bost Employee Satisfaction 2016

Posted on Feb 7, 2017 under Company News


TO:  All Bost Employees                                                       

FROM:  Kent C. Jones, Executive Director

RE:  Summary of the 2016 Bost Employee Survey

DATE:  January 13, 2017

I am very pleased to share with you the results of the 2016 Bost Employee Survey.

Employee input and contributions are always major factors in improving the quality of our programs.  Your willingness to discuss and provide feedback has been most helpful and important to the success of the Agency.  Below are the results of the 2016 Bost Employee Survey. 

The results show a significant increase from 2015’s average of 3.98 to 2016’s average of 4.42 in overall employee satisfaction. The overall positive improvement is very encouraging and appreciated. The administrative team will discuss these results and develop specific plans to address one or more of the areas that need improvement.  I expect an Agency plan to be developed and shared with all employees sometime in February 2017.

I do believe the outcomes show strong overall leadership in the Bost organization. I attribute the majority of positive responses to the training, communication and leadership provided by the Agency supervisors and directors, as well as the performance of the entire workgroup.

The 2016 Bost Employee Survey consisted of ten questions focusing on key work place issues. It is important to note that question #5 was changed to remove time bound restrictions to an overall feeling of appreciation and recognition. Input from all employees was solicited and encouraged.  A total of 637 employees responded to the survey compared to 620 in 2015.  This represents a 69 percent response rate and an increase of 9 percent in 2015 for Bost employees.  Results were analyzed for the entire organization and separately for each department.  Written comments were received and each has also been shared with the respective Department.  Directors have been asked to review and address identified needs, problems and/or areas for improvement.  Please see the next page for further information.

A 5-point scoring method was used, with 1 representing “Strongly Disagree” through 5 representing “Strongly Agree.”  The agency wide results are presented below:

Agency Score                         Question
4.26 I feel informed about the Agency.
4.48 Training is available to help me do my job.
4.74 I know what is expected of me at work.
4.50 I have the materials and equipment I need to do my job right.
4.46 I feel appreciated and recognized by my supervisor.
4.35 This last year, I have had opportunities at work to learn and grow. 
4.04 I believe what management says.
4.60 I have accessibility to my supervisor or top management.
4.46 My supervisor is fair in dealing with employment issues.
4.29 I feel valued.

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