To:  All Bost Employees

From:  Katie Raines, Executive Director

Re:  Summary of 2018 Employee Survey Results

Date:  March 6, 2019

Thank you for taking time to respond to the BOST employee survey. I am pleased to say that our goal to increase our response rate was met. This year there were 381 responses, a notable increase from 266 last year. This is our second year using survey monkey therefore; we are able to show you data to compare from last year and this year. It is important for us all to be cognizant of what we do well and where we need to make improvements. Your input is valuable and shows your dedication.

This has been another year of change with a lot of uncertainties, which makes it more difficult to ensure we are meeting not only the needs of those we serve, but each of you-who are the heart and soul of what we do. Your concerns with employee recruitment and retention are shared amongst your management and leadership team of BOST and are also a topic of national interest and discussion.

Though we believe we have made some small strides in our recruitment and retention, we have much more work to do. Employee recruitment and retention will stay as our top strategic goal for the upcoming year. We are working with Legislatures and state leaders for a bill to provide a rate increase for our services, which will enable us to keep up with the minimum wage increases and allow us to become more competitive in wages and benefits for each of you. You, our employees, are our most valuable asset and we are committed to making improvements in your employment; which in turn improves the quality of services for the 1000 children and adults we serve.

I once read that the only way to do great work is to love what you do. I am not sure about other career paths, but I do believe this to be true in our jobs. Though this job is challenging at times the rewards of helping others has no price tag and I can truly say that I love my job. I challenge each of you to stay focused on the positive differences you make each day and to love your job.

If you have any further comments or suggestions please feel free to get with your department director or email me at kmraines@bost.org . Thank you for sharing your talents and compassion with BOST.

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Question 1:  I feel Bost keeps me informed about what is occuring in the agency.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	23.62	44.09	20.73	8.40	3.67
2017	25.57	43.51	20.61	8.02	3.05

Question 2:  I feel the training I receive at Bost helps me do my job well.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	31.78	50.39	14.17	3.41	1.57
2017	36.26	45.8	11.07	5.35	1.53

Question 3:  I know what is expected of me in my job.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	46.44	45.38	6.07	1.32	1.06
2017	55.56	36.78	4.98	1.92	.77

Question 4:  I have the information, materials, and equipment I need to do my job.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	46.44	45.38	6.07	1.32	1.06
2017	55.56	36.78	4.98	1.92	.77

Question 5:  I feel appreciated and recognized by my supervisor.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	37.37	35.53	19.47	5.26	3.16
2017	41.00	32.18	16.48	5.74	4.60

Question 6:  This past year I have had opportunites at work to learn and grow.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	31.58	41.58	20.53	4.74	2.63
2017	36.20	34.73	20.23	6.49	3.44

Question 7:  I believe what Bost management tells me.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	24.15	41.99	25.46	5.51	4.72
2017	27.20	41.38	23.37	5.75	3.83

Question 8:  My supervisor and top management at Bost are accessible to me.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	37.02	42.74	14.87	4.49	1.85
2017	45.05	35.88	14.89	2.67	1.53

Question 9:  I feel my supervisor is fair when dealing with employment issues.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	41.32	37.11	16.58	4.47	1.32
2017	43.46	33.85	15.77	3.46	3.86

Question 10:  I feel valued by Bost.

YEAR	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
2018	29.92	33.33	24.41	8.14	5.51
2017	32.82	29.77	25.95	7.63	6.11